We have adopted and developed the following policies and procedures:

  • Company Mission Statement
  • Business Ethics Policy
  • Equal Opportunities Policy
  • Environmental Policy
  • Health and Safety Statement and Policy
  • Inductions
  • Training and Development Policy
  • Company Handbook
  • Quality Assurance Procedures
  • Corporate and Social Responsibility Policy
  • Customer Care Policy
  • Data Protection Policy
  • Confidentiality Guidelines
  • Complaints procedures
  • Anti Harassment and Bullying Policy
  • Religious observation Policy
  • No Smoking Policy
  • Innovation Plans
  • Grievance Procedure
  • Disciplinary Procedure
  • Discrimination against Disability Policy

Midland Counties Heating Services subscribes wholeheartedly to the principle of partnering, adopting the recommendations and principles of the Latham and Egan report; This company has a proven track record of partnering agreements with Local Authorities.  Partnering is about people and relationships; It empowers people and encourages them to work together as a team; Our ability to work within teams with people from different organizations is essential; We have developed valuable relationships with local suppliers and Sub Contractors.

Key Performance Indicators:

  • Responsive First Time Fix
  • Attending calls within two Hours
  • Customer Satisfaction
  • Asset Management


  • Latham and Egan
  • Improved efficiency
  • Long term alliances
  • Collaborative Contracts
  • A reasonable profit for customers and suppliers

View our  Anti Bribery Policy here.

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